Privacy Statement — RDIT Products

RDIT Products, a sole proprietorship registered in the Netherlands, KvK 42143705, Fuchsiastraat 17, 5644 LN Eindhoven, the Netherlands. Contact: support@rditproducts.com.

We deal with personal data in two ways. As a controller — when you visit this website, email support, or buy a licence — we decide what happens to that information, and this page covers that. As a processor — when one of our apps moves data inside your own systems on your instructions — you decide, and that's covered per app in that app's annex, linked from this page, governed by our Data Processing Addendum.

The website

Static, hosted on Cloudflare Pages. No analytics, no tracking pixels, no advertising — we don't know who visits and haven't built any way to find out. Cloudflare may set strictly necessary security cookies; not used to profile you.

Support

Emails are held on Zoho Mail, EU data centre, retained 24 months after a matter closes, then deleted. We read them in the Spark mail app and use Claude (Anthropic) to sort them and draft replies; a person reviews every reply before it is sent. Never send us a credential — we'll never ask.

Purchases

Purchases go through the Atlassian Marketplace; Atlassian handles billing and we never see card details.

Your rights

Access, rectification, erasure, restriction, portability, objection. Write to support@rditproducts.com; we respond within one month (extendable by two where the law permits). You may complain to the Dutch Data Protection Authority.

What our apps do

One sub-processor has access to the customer data our apps process: Atlassian, which hosts our apps on its Forge platform inside your own Atlassian tenancy. No other party does. We do use a few providers to run the business itself: Zoho Mail (EU) for correspondence, Spark (Readdle) as the mail app, Claude (Anthropic) to help handle support mail, and Cloudflare for this website — both listed, dated, at Sub-processors. Per-app detail lives in that app's annex — currently: Self-Managed Connector for Jira (GitLab™ Compatible), at the annex.